Incredible Bounce reserves the right to refuse to complete any event that has the potential to cause damage to its equipment.
You have one (1) day prior to your event to cancel an order to receive a full refund. Refunds will be given only if cancellation is received 1 day prior to the event or if weather conditions (see below) are unacceptable. If you cancel after the 1 day mark you will lose $50.
You have the option of rescheduling (to a later date within 6 months as long as its cancelled within the 1 day cancellation policy) and in this case you will lose $0.
Bad Weather (Wind, Rain, Snow, Mud, etc.)
Incredible Bounce will not setup equipment in rain, snow, high wind, or muddy conditions. It is strongly recommended that you reserve an alternate indoor location for your event (such as a church or school gym).
In the event of bad weather, you will be given the option to cancel 8 hours prior to the event and receive a full refund.
If you choose to have us come out and we are unable to set up due to weather conditions (wind, rain, snow, mud) you will receive a 75% refund.
Once setup, the full amount of the rental is non-refundable, even if the event is cut short due to bad weather.
At temperatures below 40 degrees, the inflatable units can not be set up. If you book an event when there is the possibility of cold weather and you do not have an indoor location, be aware that upon arrival we may not be able to set up the equipment if the air is below 40 degrees.
Please call us with any questions. 716.799.3678
You may also email firstname.lastname@example.org